BELITUNG -- Starting from his love for computers, Panani, the owner of D&P Komputer, has been building his business since 2008 in Belitung. With an educational background in computers, he started a computer and printer service business.
Now, more than a decade later, D&P Komputer continues to grow, serving various needs for schools and offices in Belitung.
Becoming a partner of PT Timah since 2010 was one of the turning points for his business. For Panani, becoming a foster partner of PT Timah really helped develop his business.
"Before becoming a partner, I needed capital to develop my business. PT Timah provided a soft loan which I utilised to increase the stock of goods in the shop," he said.
D&P Komputer, located on Jalan Telex Air Ketekok, Belitung, initially had only two employees but has now grown with six employees.
D&P Komputer serves a variety of services, ranging from computer, laptop, printer, CCTV installation, to the provision of computer spare parts. Although the location of the store is not in a strategic place, the quality of service provided makes customers continue to recommend D&P Komputer by word of mouth.
"We don't focus on online marketing too much, but customer loyalty is the key. They come because they know our service is excellent, and they spread the information about D&P Computer," he adds.
As the business grows, Panani plans to open a new branch in Manggar, which will be managed by his son. With a broader marketing strategy, D&P Komputer hopes to reach more customers.
D&P Komputer not only serves individual customers but also collaborates with various schools and offices in Belitung. With fast and professional service, many institutions entrust their device maintenance and repair needs to D&P Komputer.
"We always try to provide the best service, especially for schools and offices that need equipment in optimal condition at all times," he said.
In addition, D&P Komputer also keeps up with technological developments by adding new services and products according to customer needs. One of the innovations being developed is a consultation service and installation of CCTV-based security systems and cloud-based device repairs. This is expected to increase business competitiveness in the growing digital era.
PT Timah as an MSME partner has played an important role in supporting the growth of Micro, Small and Medium Enterprises. With the spirit and support that continues to flow, D&P Komputer is ready to go further to provide the best service for the people of Belitung. (*)
