PANGKALPINANG -- As one of the leading tin producers in Indonesia, PT Timah Tbk is committed to providing maximum service for customers. PT Timah Tbk continues to improve service quality with the aim of meeting and exceeding customer expectations.
In the momentum of National Customer Day, PT Timah Tbk continues to strive to evaluate and improve services for customers. It is known that PT Timah Tbk's customers are not only from Indonesia but also from Asia and Europe.
Members of the MIND ID Mining Industry Holding also often hold customer meetings to strengthen customer relationships, as a forum for innovating services for customers. PT Timah Tbk also equips its employees to be swift in meeting customer needs.
"PT Timah Tbk also always pays attention to and responds to all forms of complaints from consumers. And continues to strive to improve service innovation for customers so that they can exceed customer expectations," said Head of Marketing Division of PT Timah Tbk, Yeni Wiska.
PT Timah Tbk also responds quickly if there are questions from customers such as regarding product specifications and regarding packaging to product delivery.
Yeni Wiska explained, as one of the world's largest tin producers, PT Timah Tbk continues to strive to improve quality. Processed tin products produced by PT Timah Tbk have a quality that has been accepted by the international market, certified, and registered on the London Metal Exchange (LME).
In addition, it is also recognized for the Responsible Minerals Assurance Program (RMAP) classification, the Conflict-Free Smelting Program by the Responsible Mineral Initiative. PT Timah Tbk has a responsible mineral sourcing system that is in line with current global standards.
PT Timah Tbk is a member of the International Tin Association (ITA). ITA is dedicated to supporting the tin industry and expanding the use of tin, while also being committed to providing excellence in tin research.
"Production continuity is also Timah's advantage and Timah also comes with various tin qualities to meet market demand," explained Yeni Wiska.
In the momentum of National Customer Day, PT Timah Tbk appreciates the customer trust and support that has been established so far.
"Happy National Customer Day to all customers of PT TIMAH Tbk. Thank you for the support, trust, and cooperation that has been given. We hope that downstream tin continues to grow and provide benefits for all of us," he said.
Director of PT Timah Industri (TI) Ria Pawan, who is a customer of PT Timah Tbk, said that PT Timah Tbk is the main supplier of refined tin for the PT Timah Industry.
"PT Timah Tbk is very helpful to PT TI in meeting PT TI's tin needs. Even though PT TI currently has other suppliers, PT Timah Tbk is still the main one because it can provide excellent service," he said.
Ria explained the services provided by PT Timah Tbk in the form of tin delivery to PT TI's factory, payment facilities, and information on metal price movements on the Jakarta Futures Exchange (BBJ/JFX) and the London Metal Exchange (LME).
"In addition, personnel from PT Timah Tbk's Marketing Division are also friendly and diligent in coordinating with PT TI's Logistics Team regarding plans for metal shipments as well as updates on market information that might affect world tin price movements," he explained.
He explained PT TI needed tin as the main ingredient to produce downstream tin products, namely tin stabilizer used in the PVC (polyvinyl chloride) industry and tin solder used in the electronics industry which was used for domestic needs as well as for export markets to various countries. country.
"To produce these two types of downstream products, PT TI requires around 2,000 tons of metal per year. Of the 2,000 tons of tin, PT TI can produce around 6,750 tons of tin stabilizer and around 650 tons of solder per year which are then marketed for export purposes around 94- 96% and for the domestic/local market around 4-6%," he said. (*)
